In a career of over three decades, perhaps half of which has been involved with technological and business transformation, I have become convinced that there are three aspects which are critical to the success of any major transformation

"You are a superb leader with a great vision for what is really needed, a confidence and honesty to stand up and say what you believe, and a great motivational for rallying people to follow it through."

Of all the letters and emails I've had from colleagues, staff and customers, this most accurately reflects what I've tried so hard to achieve in all my Business Transformation work. The people side is, in my opinion, both the most important part and the part hardest to master; it separates those of us who can breathe new life into a business in a sustainable way from the crowd.